Repairs and Maintenance Checklist
Before completing a Repair Request Form, please use the following guide and tips to avoid tradespeople attending unnecessarily:
Hot Water Systems
If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months.
Otherwise, check….is the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this).
Remember in winter, the efficiency of the tank is less than in summer and the water will get colder quicker. Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem please complete a repair advice form. Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.
Water Leaks
Water bubbling out of the ground could be a serious problem and could lead to further complications. Contact our office first or alternatively the Local Council.
Bath/Shower Leaks
The most common problem in properties is leaking from wet areas i.e. bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise us if there is still a problem.
Leaking From Toilet
Usually is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives.
Washing Machine
Check…
- that the power is connected
- that the water taps are turned on
- the load of clothes is not off balance or too high
- lid is connecting with on/off switch when closing
- hoses are securely attached
- if leaking, check hoses for splits
Clothes Dryer
Check…
- clean filter before every use of the dryer
- is power on
- dryer is not overloaded
- is air temperature hot when running
Faulty Switches Or Fans
Do not attempt to fix it yourself. Do not use switches.
Lights
Check power or fuse box. Ensure the power is on and the switch has not tripped.
Power
If your neighbours have also lost power contact ENERGEX. Otherwise check if you have a Safety Switch, which may have tripped. If so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse.
Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.
Hot Plates
Check if power is connected or check power box for tripped switch or blown fuse.
Garbage Gobbler
If your food disposal fails to work, you may need to push the reset button. This button is located under the unit and is usually coloured red. Do not attempt to disassemble unit.
Tenants will be required to pay for callouts to repair food disposal units that are blocked due to tenant misuse or abuse.
Pool Problems
- Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
- No metal objects are to be allowed in the pool as it could cause corrosion marks
- No animals in the pool as this creates a huge chemical imbalance.
- Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.
- Vacuum at least once a week to keep pool clear of debris.
- Regular checks of pump to ensure motor working correctly and efficiently (making funny noises could be a forerunner to a problem). Leaking or pooling water at the pump could mean a cracked casing and will need attention.
- Even if the pool is maintained for you, it is still part of your responsibility to keep an eye/ear out for any problems.
Emergency Maintenance
Emergency maintenance must be addressed as quickly as possible. Please refer to the 17a Residential Tenancies Information Statement (the booklet in your lease pack) page 16. All emergencies must be phoned through to the office as soon as possible and then formalised in writing. All general maintenance must be put in writing using the repair/request forms that are available from your property manager or can be downloaded from Forms to Download.
If an emergency repair is required outside business hours please contact:
Electrical: ARN Electrics – 0418 786 050
Plumbing: Steve Atkins Plumbing – 0417 626 918